193 lines
2.8 KiB
Plaintext
193 lines
2.8 KiB
Plaintext
|
/***************************************************************
|
||
|
|
/* Copyright (c) 1996 by Ardent Software, Inc. *
|
||
|
|
/* All Rights Reserved *
|
||
|
|
/* THIS IS UNPUBLISHED PROPRIETARY SOURCE CODE *
|
||
|
|
/* OF Ardent Software, Inc. *
|
||
|
|
/* The copyright notice above does not evidence any actual or *
|
||
|
|
/* intended publication of source code. *
|
||
|
|
/***************************************************************/
|
||
|
|
/*
|
||
|
|
/* Data for dictionary of HS.SERVICE/CALLS demo file.
|
||
|
|
/* This file is in UniVerse 'loadfile' format.
|
||
|
|
/*
|
||
|
|
PROBLEM D Summary of customer's problem
|
||
|
|
12
|
||
|
|
|
||
|
|
Summary of problem
|
||
|
|
20T
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
@HYPERFIELDS PHrase for REVISE default field list created Tue Dec 1 17:11:12 1992
|
||
|
|
CALL_ID CUST_NUM F_NAME L_NAME PHONE PROB_NUM PRODUCT VERSION SERIAL CALL_DATE CALL_TIME CALLED_ON CALL_MINUTES PROBLEM RESOLUTION
|
||
|
|
|
||
|
|
|
||
|
|
@MODIFY PHrase for REVISE default field list created Tue Dec 1 17:11:12 1992
|
||
|
|
CALL_ID @ID CUST_NUM F_NAME L_NAME PHONE PROB_NUM PRODUCT VERSION SERIAL CALL_DATE CALL_TIME CALL_MINUTES PROBLEM RESOLUTION
|
||
|
|
|
||
|
|
|
||
|
|
@ID D Default record ID for RetrieVe
|
||
|
|
0
|
||
|
|
|
||
|
|
CALLS
|
||
|
|
10L
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
L_NAME D Caller's last name
|
||
|
|
3
|
||
|
|
|
||
|
|
Last Name
|
||
|
|
15T
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
CUST_NUM D Customer number
|
||
|
|
1
|
||
|
|
P(0N)
|
||
|
|
Cust #
|
||
|
|
4R
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
CALL_ID D Unique call number
|
||
|
|
0
|
||
|
|
P(0N)
|
||
|
|
Call #
|
||
|
|
6L
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
SERIAL D Serial number of product unit
|
||
|
|
8
|
||
|
|
|
||
|
|
Serial #
|
||
|
|
8L
|
||
|
|
S
|
||
|
|
|
||
|
|
CHAR,8
|
||
|
|
|
||
|
|
|
||
|
|
CALL_DATE D Date of this call
|
||
|
|
9
|
||
|
|
D2/
|
||
|
|
Date of call
|
||
|
|
10L
|
||
|
|
S
|
||
|
|
|
||
|
|
INTEGER
|
||
|
|
|
||
|
|
|
||
|
|
CALL_MINUTES D Length of call
|
||
|
|
11
|
||
|
|
P(0N)
|
||
|
|
Length
|
||
|
|
4R
|
||
|
|
S
|
||
|
|
|
||
|
|
INTEGER
|
||
|
|
|
||
|
|
|
||
|
|
F_NAME D Caller's first name
|
||
|
|
2
|
||
|
|
|
||
|
|
First Name
|
||
|
|
10T
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
PHONE D Telephone number to reach caller
|
||
|
|
4
|
||
|
|
|
||
|
|
Telephone
|
||
|
|
14T
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
PRODUCT D Product number
|
||
|
|
6
|
||
|
|
P(1A4N)
|
||
|
|
Product #
|
||
|
|
6L
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
CALL_TIME D Time call arrived
|
||
|
|
10
|
||
|
|
MTS:
|
||
|
|
Time of call
|
||
|
|
8L
|
||
|
|
S
|
||
|
|
|
||
|
|
INTEGER
|
||
|
|
|
||
|
|
|
||
|
|
PROB_NUM D Problem number
|
||
|
|
5
|
||
|
|
P(0N)
|
||
|
|
Problem #
|
||
|
|
5R
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
RESOLUTION D Summary of resolution
|
||
|
|
13
|
||
|
|
|
||
|
|
Resolution
|
||
|
|
20T
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
@REVISE PHrase for REVISE default field list created Tue Dec 1 17:11:12 1992
|
||
|
|
CALL_ID @ID CUST_NUM F_NAME L_NAME PHONE PROB_NUM PRODUCT VERSION SERIAL CALL_DATE CALL_TIME CALL_MINUTES PROBLEM RESOLUTION
|
||
|
|
|
||
|
|
|
||
|
|
@ PHrase for REVISE default field list created Tue Dec 1 17:11:12 1992
|
||
|
|
CALL_ID @ID CUST_NUM F_NAME L_NAME PHONE PROB_NUM PRODUCT VERSION SERIAL CALL_DATE CALL_TIME CALLED_ON CALL_MINUTES PROBLEM RESOLUTION
|
||
|
|
|
||
|
|
|
||
|
|
VERSION D Version number of product
|
||
|
|
7
|
||
|
|
|
||
|
|
Version
|
||
|
|
4L
|
||
|
|
S
|
||
|
|
|
||
|
|
CHAR,4
|
||
|
|
|
||
|
|
|
||
|
|
CALLED_ON I Computed time and date of call
|
||
|
|
OCONV(CALL_DATE,'D4Y'):'-':OCONV(CALL_DATE,'DM':@VM:'MR%2'):'-':OCONV(CALL_DATE,'DD':@VM:'MR%2'):' ':OCONV(CALL_TIME,'MTS:')
|
||
|
|
|
||
|
|
Date/time of call
|
||
|
|
19L
|
||
|
|
S
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
@SELECT PH
|
||
|
|
CALL_ID CUST_NUM F_NAME L_NAME PHONE PROB_NUM PRODUCT VERSION SERIAL CALL_DATE CALL_TIME CALLED_ON CALL_MINUTES PROBLEM RESOLUTION
|
||
|
|
|
||
|
|
|